bdsolt Privacy Policy

We may collect information in the following categories:

• Personally Identifiable Information: Your full name, date of birth, national ID number (where applicable), email address, and contact details.
• Financial Information: Payment method details such as bKash, Nagad, Rocket, Upay, or bank account information — used solely for processing transactions.
• Technical Information: IP address, browser type and version, operating system, device type, and connection duration.
• Usage Patterns: Information about which pages you visited, which games you played, when you accessed the site, and how long you were active.
• Communication Records: Records of conversations you have had with us via live chat or email.

We collect information in the following ways:

• Directly from you through the account registration and login process.
• Transaction information received from payment gateways during deposits and withdrawals.
• Browsing information collected through cookies and similar tracking technologies.
• When you contact us via live chat or email support.
• During the age verification and identity confirmation process.

The information collected is used for the following purposes:

• To create, manage, and secure your account.
• To complete deposit and withdrawal transactions and maintain financial records.
• To provide bonuses, promotions, and personalised offers.
• To improve the quality of our services and resolve technical issues.
• To detect and prevent fraudulent activity.
• To comply with responsible gaming guidelines and identify harmful gambling patterns.
• To fulfil legal obligations related to age and identity verification.
• To respond to your requests and complaints and to provide customer support.

bdsolt has implemented both technical and organisational security measures to protect your personal information. Our platform is secured with SSL (Secure Socket Layer) encryption technology, which encrypts all data exchanged between you and our servers. We also take the following measures:

• Server protection through firewalls and intrusion detection systems.
• Sensitive data such as passwords stored using hashing methods.
• Regular security audits and vulnerability testing.
• Data access granted only to authorised personnel.
• Two-Factor Authentication system.

Please note that no method on the internet is 100% secure. We make every effort to protect your information, but a perfect guarantee of security cannot be given.

We do not sell, rent, or provide your personal information to third parties for commercial purposes. However, limited information may be shared in the following circumstances:

• Payment Processors: Information necessary to complete transactions with payment service providers such as bKash, Nagad, Rocket, and Upay.
• Technology Partners: Software and infrastructure providers that assist in operating the platform, who are bound by data confidentiality agreements.
• Legal Obligations: When disclosure is legally required under applicable laws of Bangladesh or by court order.
• Fraud Prevention: To the relevant authorities to assist in the investigation of any fraudulent activity or crime.

We use cookies and similar technologies on our website. Cookies are small text files stored on your device that help improve the functionality of the site.

• Essential Cookies: Required for the basic operation of the site, such as maintaining login sessions.
• Functional Cookies: To remember your preferences and settings, such as language preference.
• Analytical Cookies: To monitor site usage and improve services.

Cookies can be disabled through your browser settings. Please note that disabling cookies may cause some features of the site to not work properly.

You have the following rights regarding your personal information:

• Right of Access: The right to know what information we hold about you and to receive a copy of that information.
• Right to Rectification: The right to request correction of any information that is inaccurate or incomplete.
• Right to Erasure: The right to request deletion of your personal information in certain circumstances, though this may be limited where legal obligations apply.
• Right to Object to Processing: The right to object to the use of your information for marketing purposes.
• Right to Data Portability: The right to receive your information in a structured, commonly used format.

To exercise these rights or to make any request, contact us by email at [email protected].

We retain your information only for as long as necessary. Generally:

• Information is retained while your account is active and for a specified period after account closure for legal and regulatory reasons.
• Financial transaction records are kept for the period required by law.
• Records of customer support communications are kept for a set period after the issue is resolved.
• Once no longer needed, information is securely deleted or anonymised.

bdsolt provides services only to individuals aged 21 and above. We do not knowingly collect information from anyone under the age of 21. If we become aware that a minor is using our services or that we hold their information, we will immediately close that account and delete the associated information.

Through the age verification process at account registration, we ensure that only adults can use our platform. For more information on responsible gaming, please visit our Responsible Gaming page.

Our servers and technology infrastructure may be located in various countries. This means your information may be processed outside of Bangladesh. Whenever such transfers occur, we ensure that your information receives the same level of protection described in this privacy policy. We put in place appropriate agreements and legal safeguards for data transfers.

We may update this privacy policy from time to time. In the event of changes:

• The updated policy will be published on this page and the "Last Updated" date will be changed.
• For significant changes, we may send a notification to your registered email address.
• Continued use of the site after changes will be considered as your consent to the revised policy.
• We recommend that you review this page regularly.

If the bdsolt website contains links to any third-party websites, we are not responsible for the privacy policies of those sites. You are advised to read the privacy policy of any other website before visiting it. Once you leave our platform, we have no control over the protection of your information.

If you have any complaint about the use of your information, please contact us directly in the first instance. We will endeavour to resolve any concerns or complaints quickly and effectively. Our customer support team is available 24/7 via live chat to assist you.